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Kathy Shordt
Former IRC Associate & Senior Programme Officer
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Finance (1)
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Small water enterprises in Africa. No. 4. Ghana : a study of small water enterprises in Accra
Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 6. Sample strategic marketing plan for water services in Guntur, India
Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 2. Guidance notes for managers
Serving all urban consumers : a marketing approach to water services in low and middle-income countries. Book 1. Guidance for governments' enabling role
Customer relations management. Part B. Draft customer services guidelines, urban water and sewerage authorities, Tanzania
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